FAQ

FAQs

Here are some questions we always get from clients!

PROJECT LFG PTE. LTD. (REGISTRATION NO.: 201008826C)

How can I place an order/purchase?

To place an order with us, you can easily reach out to us here through any of our social media channels. Feel free to contact us through any of those channels to get the item you would like to order. Our team will be happy to assist you with your purchase. You can find a detailed, step-by-step guide on our Instagram by clicking on this link.

Please note that the prices mentioned do not include the shipping fee. The final price, including shipping, can be obtained by adding the item to your cart.

Are your items Used/Pre-owned?

Our focus is to make pre-owned items available to everyone at a low price, so unless explicitly mentioned otherwise, the majority of our products are pre-owned.

How do I know if your items are authentic?

As a Registered company in Singapore. We possess an in-house professional team to verify the authenticity of the items. While we do not issue authentication certificates, we assure you of a full refund in the event that the item is found to be inauthentic.

(Engaging in the sale of counterfeit goods in Singapore is a violation of intellectual property rights, punishable by civil remedies such as court-ordered injunctions and damages, as well as potential criminal offenses entailing fines, imprisonment, and customs intervention.)

PROJECT LFG PTE. LTD. (REGISTRATION NO.: 201008826C)

What are the countries where you offer shipping services for your products?

We are pleased to offer shipping services to a wide range of countries such as: Malaysia, Singapore, Hong Kong, Japan, the Philippines, Thailand, India, the UK, France, Germany, Australia, the United Arab Emirates, the Netherlands, Greece, Italy, Denmark, Egypt, Sweden, Israel, Kuwait, Saudi Arabia, Portugal, Switzerland, Spain, the US, the Czech Republic, Estonia, Austria, Bahrain, Ghana, Canada, Mexico, and Romania.

Please note that at this time we do not offer shipping to destinations outside of these countries.

How long will it take for me to receive my order?

Delivery time may range from 10 to 25 working days (including authentication process) subjected to custom delays depending on the nature of your order (local or overseas).

Is it possible to cancel or make changes to my order?

Once we have accepted your order, we do not accept any cancellations. For changes to your shipping address, please navigate to our “About Us” page and scroll down to find our contact details

Why was my order canceled?

If your order was canceled, it is most likely because the item you were interested in was sold to someone else just before you. We apologize for any inconvenience this may have caused. Rest assured, a refund has been initiated via our payment processor, and you can expect to receive it on the same day

Please feel free to contact us if you have not received your refund after the stated duration.

What are the ways to get in touch with your team?

If you need to reach us, you can either, connect with us here through our social media profiles or use the provided form to send us an email inquiry. Once we receive your message, we’ll do our best to reply to you as soon as possible.

Is it possible to request an item that is not listed on your website?

At our store, we offer an LFG ‘specials’ form that allows us to cater to customers’ specific budget,conditions and other special requests. This personalized approach sets us apart from other stores and ensures that our customers receive the best possible service.

simply click HERE to submit your request!

Can I receive a refund after I have received my item?

You will be eligible for a refund if the item you purchased is substantially different from the one listed on our site, but you must request the refund within three days of receiving the item.