FAQs
Here are some questions we always get from clients!
PROJECT LFG PTE. LTD. (REGISTRATION NO.: 201008826C)
How can I place an order/purchase?
To place an order with us, you can easily reach out to us here through any of our social media channels. Feel free to contact us through any of those channels to get the item you would like to order. Our team will be happy to assist you with your purchase. You can find a detailed, step-by-step guide on our Instagram by clicking on this link.
Please note that the prices mentioned do not include the shipping fee. The final price, including shipping, can be obtained by adding the item to your cart.
Authentication & certification?
ENTRUPY AUTHENTICATION SERVICE
How It Works:
Entrupy uses AI and microscopy to scan and compare items against a vast database of authentic and counterfeit products. Results are highly accurate and objective, with a 99.1% accuracy rate.
Supportable Brands:
Entrupy supports brands like Prada, Dior, Chanel, Louis Vuitton, and more. Exotic Hermès items and Stamp W are not supported.
Fees:
SGD $80 per item; SGD $210 for selected Hermès bags.
Additional Reputable Authenticators:
In addition to Entrupy, we also offer authentication services through our other trusted partners, including CCIC, COIC, and ZIT-CIC.
Are you items instock?
All items listed on Carousell and Telegram, including both our own and partner stocks, are in stock. If a customer is interested in something not listed or already sold, we turn to our consignment section. Here’s how it works:
• Clients consign with us by sending photos of their items.
•We send general photos and request additional photos or videos for customer review.
•If the customer is satisfied, the consigned item is shipped to us for authentication and quality control.
•Once approved, we send the item to the customer for final confirmation before shipping, essentially a consignment store to ensure a smooth process.
Are all items listed on the website available?
We no longer update our site regularly. Our website serves as a catalog, providing a general overview of what we sell. You can place all orders through our live chat team, and we will send you an invoice afterwards
Are your items Used/Pre-owned?
Our focus is to make pre-owned items available to everyone at a low price, so unless explicitly mentioned otherwise, the majority of our products are pre-owned.
What are the countries where you offer shipping services for your products?
We are pleased to offer shipping services to a wide range of countries such as: Malaysia, Singapore, Hong Kong, Japan, the Philippines, Thailand, India, the UK, France, Germany, Australia, the United Arab Emirates, the Netherlands, Greece, Italy, Denmark, Egypt, Sweden, Israel, Kuwait, Saudi Arabia, Portugal, Switzerland, Spain, the US, the Czech Republic, Estonia, Austria, Bahrain, Ghana, Canada, Mexico, and Romania.
Please note that at this time we do not offer shipping to destinations outside of these countries.
How long will it take for me to receive my order?
Delivery time may range from 10 to 25 working days (including authentication process) subjected to custom delays depending on the nature of your order (local or overseas).
Is it possible to cancel or make changes to my order?
Once we have accepted your order, we do not accept any cancellations. For changes to your shipping address, please navigate to our “About Us” page and scroll down to find our contact details
Why was my order canceled?
If your order was canceled, it is most likely because the item you were interested in was sold to someone else just before you. We apologize for any inconvenience this may have caused. Rest assured, a refund has been initiated via our payment processor, and you can expect to receive it on the same day
Please feel free to contact us if you have not received your refund after the stated duration.
What are the ways to get in touch with your team?
If you need to reach us, you can either, connect with us here through our social media profiles or use the provided form to send us an email inquiry. Once we receive your message, we’ll do our best to reply to you as soon as possible.
Is it possible to request an item that is not listed on your website?
At our store, we offer an LFG ‘specials’ form that allows us to cater to customers’ specific budget,conditions and other special requests. This personalized approach sets us apart from other stores and ensures that our customers receive the best possible service.
simply click HERE to submit your request!
Am I eligible for a refund after receiving the item?
A refund will be granted if the exact item fails authentication. Full information and proof from a reliable source must be provided, and the item must be the exact pair sold, with no changes, parts swapped, or alterations. Additionally, a refund will be considered if the item significantly differs in appearance from the photos sent.
We are proud and confident to say that none of the pairs our customers have received have failed further authentication. We take authentication and authenticity very seriously.
The company ‘LFG’ tags on the shoe must remain intact if you wish to receive a refund.